Frequently Asked Questions |
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| As we strive to offer the best Customer Service to our Luminous Lashes customers, we have created for you this easy Frequently Asked Question guide. We picked the best and most frequent questions we get asked by you, our dear customers. You may want to review these questions and answers below in case your questions has been answered and addressed. If your question is not answered please feel free to contact us via email at: customerservice@LuminousLashes.com or you can call us toll free at 877-868-5274. | |
Luminous Lashes FAQs
Q: What do you mean by the Click, Curl, Color? Answer A: Our new patented Ionic Technology uses Tourmaline Micro crystals that
are infused into the heat retaining black silicone pads of your Luminous Lashes eyelash
curler. We are the First Ever to imploy this technology. This revolutionary new technology
nourishes your eyelashes with negative ions as you use your eyelash curler. To order
refill pads, you can order here. A: The moderate warm heat applied to the Tourmaline Ionic strip of your Luminous Lashes eyelash curler, helps set the curl for ALL day. It is the same principle of heated rollers to your hair. The heat assists in setting the curl. We also recommend our Patented Super Lasting curl mascara with our quick dry formula. This mascara helps as well to hold the curl and does not smudge or run and you donot get the black dots on your eyes from mascara. To order the Lasting Curl black mascara, click here. A: Eyelash curlers need to be replaced about every year after regular use, as the center rivet in the eyelash curler mechanism starts to wear down and you may lose resistance in the handle of the eyelash curler that will effect its performance. This is fairly standard with all eyelash curlers and getting a new eyelash curler every year for 10 years, keeps your Luminous Lashes system in tip-top shape, so you get beautifully curled eyelashes for years! (You get the FREE eyelash curlers less s & h for 10 years on the anniversary of our original order date with the TV offer.) Q: How do I use the Nourishing Lash treatment? A: To use, simply remove the wand from the tube which will contain a sufficent quanitity of our LashTreatment on the brush. Apply over clean eyelashes at night as you would a mascara wand. The gentle treatment oil will penetrate into your eyelashes during the night. For an added Benefit you can also after your apply your Lash Treatment, use your Luminous lashes heated eyelash curler. The mild heat from the curler can assist the Lash treatment into penetrating deeper into your eyelashes. Continued nightly use is suggested for at least 3-4 weeks to see results and then continued use from then on. Also can be applied on days when your are not wearing mascara for an added treatment. To order our Nourishing Lash Treatment click here. Q: How do I use the Beautiful Eyes Nighttime Lash treatment? A:To use, simply remove the wand from the tube which will contain a sufficient quantity of our Nightime Lash Treatment on the brush. Apply over clean eyelashes at night as you would a mascara wand. You can also rub into your lashes gently with your fingers. The gentle treatment oil will penetrate into your eyelashes during the night. For an added Benefit you can also after your apply your Nightime Lash Treatment, use your Luminous lashes heated eyelash curler. The mild heat from the curler can assist the Lash treatment into penetrating deeper into your eyelashes. We suggest only using after one 30 second interval and check curler with back of hand for desired warmth. Continued nightly use is suggested for at least 3-4 weeks to see results and then continued use from then on. Also can be applied on days when your are not wearing mascara for an added treatment. Q: Why does the Beautiful Eyes Super Lasting Curl mascara work better with your heated eyelash system? A: Our Super Lasting Curl mascara was formulated to specifically work the best with our Luminous Lashes Click, Curl and Color system. Reason being our mascara has a quick dry ingredient in the formula that assists in holding the curl, and a unique Christmas Tree brush that applies the most mascara to every single lash and will not smudge or smear. It also is water resistant instead of waterproof and is healthier for your eyelashes as a result. We care about the health as well as the beauty of your eyelashes. It comes in a deeply pigmented Black color ideal for all coloring. Q: Is your Beautiful Eyes Super Lasting Curl Mascara waterproof? A: Our Super Lasting Curl mascara is Water resistant. In our research, we have found that water resistant is healthier and better for your eyelashes than water proof. Q: What is so special about the Beautiful Eyes Pump up fibers? A: These white micro fibers are a tad wet and adhere to the eyelashes and therefore, do not flake around your eyes. They dry within a few seconds and our Super Lasting Curl mascara can be layered over the fibers. The combination of the Pump Up fibers and our Super Lasting Curl mascara give your eyelashes the look of eyelash extensions with added thickness and length as you desire. Q: How long does it take to heat the Luminous Lashes curler? A: It takes only 90 seconds to heat the Luminous Lashes curler to a comfortable warmth to set the curl for all day. The light will blink during those 90 seconds while it is warming and you can do other
parts of your makeup. When the light is steady, it is ready. If would like your eyelash
curler pad to be warmer, you can leave curler on the heater bar for longer of for the
full 3 minutes. Please test with your back of hand the temperature of your Luminous Lashes eyelash curler before using, as an added precaution. Q: How long do I hold the eyelash curler in place on my eyelashes? A: Once you remove your warmed heated eyelash curler from its Luminous Lashes heater base, you curl your lashes with the curler holding down for a good 10 seconds and then gently release. Q: How do I clean my Luminous Lashes unit and curler? A: Please only use alcohol to clean your Luminous Lashes heater base and curler. Any other cleaning solutions will cause your heater base to malfunction. Q: How often do I need to change the pads in the Luminous Lashes gold eyelash curler? A: The Tourmaline Ionic silicone pads need to be changed as they start to wear down, and for hygienic reasons as well, after 2-3 months of frequent use. It is easy to replace by simply removing with tweezers and then insert new Tourmaline pad with flat side down into the Luminous Lashes eyelash curler. You will notice one side of refill pad flat and the other side rounded. The rounded side is for curling purposes as this will give you more of a curl and less of a crimp. A set of 2 Luminous Lashes Tourmaline Ionic silicone pads sell for $5.99. Q: How often do I need to replace the separate Goldtone Luminous Lashes eyelash curler itself? A: All eyelash curlers need to be replaced about once a year, reason being that the eyelash curler itself starts to lose resistance over time. This occurs naturally through continued regular use. You can purchase just the Luminous Lashes curlers online. Replacing once a year, will assist your eyelashes in conjunction with the Luminous Lashes heater base to have the most glorious and lasting curl ever. Q: What is the Luminous Lashes AC adaptor attachment? And do I also use with batteries at the same time? A: The Luminous Lashes adaptor is offered to our customers if they prefer that the heater unit be electrical and be able to be plugged in. The heater unit works with batteries and or the Luminous Lashes adaptor. Do not use together. With the Luminous Lashes AC adaptor, the unit does get a tad warmer sooner and saves on the cost in the long run for batteries. Do not use the unit with any other AC adaptor as the Luminous lashes heater unit may malfunctioned. The Luminous lashes heater unit is specially designed to work with the Luminous Lashes AC Adaptor attachment or batteries only. Q: Can I use any other AC Adaptor that I have in my home with my heater unit? A: Our Luminous Lashes heater units have been formulated and designed to specifically work with our Luminous Lashes AC Adaptor attachment. The use of any other AC Adaptor may cause a malfunction and we do not suggest using. Q: How long will the Luminous Lashes heater unit work with batteries? A: The Luminous Lashes unit takes 3 D cell batteries and if used everyday, need to be replaced about every 3-4 months. The average cost for these batteries is around $6-8 dollars. As a result, most of our customers find the Luminous Lashes AC Adaptor attachment with its special savings more cost effective in the long run. Q: My Luminous Lashes eyelash curler will not click into the heater unit, what do I do? A: This is not very common, but in the rare event your curler is not able to click into place and stay clicked into place, we suggest you do the following: 1. Take your curler off the heater unit. 2. Place your curler unit back on the heater unit, but this time do not push or allow the black rubber pad to go all the way down to the bottom of the metal heater. Make sure the black rubber pad is placed approximately 1/4" from the bottom of the metal heater. 3. Go ahead and click curler into place as the curler should stay clicked into place during the heating cycle. 4. If the curler will not stay into place after following steps 1 thru 3, please call or email our customer service department Toll Free at 1 877-868-5274. Q: How do I know the Luminous Lashes heater unit will not overheat? A: The Luminous Lashes unit has our unique 3 minute Smart-timer that automatically shuts off the heater unit after the 3 minutes. This way if the phone rings, you can be assured it will shut off. Please also as an added precaution, check the heat of your eyelash curler on the back of your hand before use and unplug AC Adaptor attachment from side of heater unit when not in use. Q: Can I use any other eyelash curler with my new Luminous Lashes unit? A: Your Luminous Lashes unit has been specially designed to work only with our Luminous Lashes goldtone eyelash curler. This is due to the fact that our eyelash curler is the only curler in the marketplace with our patented heat retaining properties and our Tourmaline Ionic crystals infused in the silicone pad. Both of these properties were designed to work with the gentle warmth of your Luminous Lashes heater unit. Q: What kind of guarantee do you offer on your products? A: We happily offer a 30 day money back guarantee on all our beauty products. Q: How are my products shipped? A: USPS and USPS International. Q: Do you Ship products Internationally? A: Yes, we ship to most Countries world-wide. Q: How can we reach you if we have any questions? A: You can reach us toll free at 1 877-868-5274 or email us at: customerservice@LuminousLashes.com We have a good customer policy of getting back to all our dear customers within 1 business day.
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